That’s right, CADTalk’s report card shows an A+ for 13 consecutive years. We earn this high mark by maintaining a 98% customer retention rate – a mark we hold in high regard. Customer satisfaction is our #1 goal.
It’s easy to feel good about 98% and then move on to the next implementation. However, it’s important to know the story behind the number. Why do customers believe so strongly in a long-term partnership with CADTalk?
Why choose CADTalk?
We believe our high retention rate results from three factors:
1. Our commitment to innovation
Started by engineers, our company creates configurable software that delivers a deeply-integrated solution that typically requires less customization for premier ERP systems such as Acumatica, SYSPRO and Infor Cloud Suite Industrial (SyteLine). Our out-of-the-box solutions can evolve with continually updated ERP versions without engineering disruption.
2. Our partnerships with vendors
Since 2006, we’ve worked with the top CAD vendors, including:
• Siemens Solid Edge
We also have extensive experience with the ERP vendors we support, so we’re knowledgeable of every ERP system to provide insight for the entire engineering-to-manufacturing hand-off. These strong business affiliations ensure that your business processes are managed seamlessly when integrating CAD data into the ERP system.
3. Our ongoing customer support
CADTalk’s commitment to customer service begins during our initial discussions and extends well beyond ERP implementation. Our technical experts work in close partnership with your team during the streamlined implementation period and then during post-implementation. We’re ready to answer any and all questions to work toward long-term solutions, not quick fixes. In addition, we touch base with our customers year after year to ensure they’re maximizing the software’s productivity.
At CADTalk, we’re dedicated to providing our technical acumen and extensive experience to your implementation so that your company can translate CAD data into your ERP system efficiently. Our #1 goal is your complete customer satisfaction. Our goal is for your engineers to be our #1 fans because they now have more time to design and build.
Take the next step
Contact us at 888-267-7892 or online to schedule a demo and see how CADTalk can improve your company’s productivity and bottom line through ERP integration.